Customer Service Contact Us Reef Tech’s Customer Service is here to help you! If you have any questions about our website or need assistance with your order, please feel free to contact us.
Business Hours Monday - Tuesday: 11AM to 6PM PST
Thursday - Saturday: 11AM to 6PM PST
Sunday: 12 PM to 5PM PST
Closed Wednesdays Phone & Fax
Tel: 541-773-2781
Fax: 541-773-2781 (Call ahead before faxing) Email reeftech@clearwire.net Store & Mailing Address
Reef Tech Inc.
625 East Jackson St. Ste. C
Medford, Oregon 97504
Shipping & Guarantee Policy Our goal is to have happy customers! Reef Tech offers 100% satisfaction guarantee on every item we sell. If you're not completely satisfied with your order when it arrives we'll do everything we can to refund your money or exchange the item.
Returns
In order to receive a full refund of your purchase price the item(s) must ...
1. be unused.
2. be in its original packaging which must also be in new condition (including sealed internal packing).
3. include all parts, warranty and registration cards, instructions, special packaging, etc.
4. be mailed with return authorization no later than 30 days from the date received. Please insure all shipments. We can not be responsible for packages that arrive damaged due to mishandle or poor packaging.
5. We are unable to process refunds or exchanges on any returned item that does not fit these requirements.
Notice
1. Shipping charges are not refundable. Orders process without freight, or where freight has been waived, will be charged actual shipping expenses which are not subject to return credit.
2. Your refund will only be given after we have received the returned item in original, undamaged condition.
3. All items require authorization before returning.
4. Please alow up to 2 weeks for processing.
Damaged Merchandise
In the unlikely event that your shipment arrives damaged, please contact us within 12 hours of delivery. We will do everything we can to get a replacement sent out as soon as possible.
Damage Claims
A damage claim will be filed with the carrier. Because the carrier may choose to pick up both the damaged item(s) and packaging material for inspection, we ask that you hold on to these items for 14 business days from the date you report the damage to us. If the carrier does not pick up the damaged merchandise within this time period, you may then dispose of the damaged item(s) and packaging material.
NOTE: All shipping damages must be reported within 24 hours from the time of delivery. Defective Merchandise
Each manufacturer has a different policy regarding defective merchandise. In many cases we will be able to take your defective product and ship out a replacement. However, some manufacturers require that you deal with them directly. In either event we will work with you to insure that your defective item(s) is replaced as quickly as possible. NOTE: After 30 days from the time your order is placed, all electrical equipment and light bulbs are covered by the manufacturer's warranty and should be returned directly to the manufacturer for repair or replacement. Product Pricing Merchandise prices and specifications are subject to change without notice. Typographic, photographic, and/or descriptive errors are subject to correction. Not all products are available in all areas due to country, state, or local laws. We reserve the right to limit product quantities to dealers. Actual shipping charges may apply. All prices quoted in US$.
Product photos shown may not exactly reflect the actual product model (except WYSIWYG livestock).
Product Features, Sales, & Specials
All prices are good while supplies last.
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